Meet our casework assistants

Charlotte

My background

I worked in customer service and commercial property law before joining the Crown Prosecution Service – two very different environments that taught me some of the skills I use as a casework assistant. 

In customer service, I developed strong critical thinking skills, learning how to manage client expectations, resolve issues efficiently and work on fast-paced challenges. Moving into commercial property law, I handled legal documents, conducted research and checked the accuracy of our casework. While I enjoyed both roles, I knew I wanted to work somewhere I could combine my legal knowledge with meaningful public service.  

That is what drew me to the Crown Prosecution Service. I wanted to be part of an organisation that plays a vital role in the justice system – somewhere I could develop my skills while having a real impact. The Crown Prosecution Service stood out as a place that values professional growth, encourages continuous learning, and provides clear pathways for career progression. 

My role 

A crucial part of my role is working within the Case Management System (CMS), making sure that case files are maintained accurately and efficiently. CMS is at the heart of our work, allowing us to track case progress, store key legal documents, and ensure that information is accessible to the right people at the right time. I have developed a strong understanding of case management processes and the importance of maintaining high standards in data accuracy and compliance. 

One of my highlights is helping to create a more streamlined filing system for our jury bundles and court documents. This has improved efficiency and shows how we’re able to take ownership of projects that make a real difference.   

One of the most rewarding aspects is the emphasis on learning and development. I’ve built my knowledge through on-the-job training, working with experienced colleagues, and completing training courses to expand my skills and prepare me for future career progression within the Crown Prosecution Service. 

I also have opportunities to engage with the public at community events where we meet the public and tell them about our organisation – and how and why they should consider joining us. These experiences are incredibly rewarding – I get to speak directly with people about the impact of the Crown Prosecution Service and the crucial role we play in the justice system. 

My typical day 

Every day in my role as a casework assistant brings something new, and that variety is one of the aspects I enjoy most. A typical day begins with reviewing any updates or changes in the cases we’re handling. This includes checking case files in the CMS, supporting colleagues and making sure any critical documents are ready for court hearings. I am regularly in touch with the police, defence solicitors and sometimes witnesses – managing various requests and queries in a professional, efficient manner. 

No two days are the same, and that’s what makes the job so dynamic. Whether it’s supporting prosecutors, working with criminal justice partners or helping improve our processes, I have the chance to contribute in lots of different ways. 

My inspiration

What I enjoy most about working here is the sense of purpose and our people. It’s rewarding to be part of an organisation that plays such a crucial role in the justice system. The work we do matters and it’s incredibly motivating knowing that I help cases to be managed efficiently and fairly. 

The best part of my role is being able to develop my experience. The Crown Prosecution Service supports my career progression. I get to shadow colleagues in different work areas, complete training courses and get mentoring. The skills I’ve gained so far have reinforced my confidence and ambition to progress within the organisation. 

My biggest learning

For anyone considering joining the Crown Prosecution Service, my advice is to embrace the learning opportunities available. It’s an incredible platform for growth, whether you’re just starting out or looking to develop a long-term career. There’s a strong culture of support here - you're never on your own. If you’re willing to learn and eager to make a difference, the Crown Prosecution Service is a fantastic place to build a career. 

Mia

My background

After taking a year out to travel and work, I started my law degree at the University of York and my love for the world of law grew. As part of my undergraduate degree, I wanted to secure an industry placement for a year – where I could experience the working world and speak to others about their career, hear about their journey and be inspired by the work environment around me.  

I was drawn to the Crown Prosecution Service’s values and its role in delivering justice on behalf of the public, so I applied for a casework assistant opportunity. The application process was straightforward and following my interview I was astounded to be offered the role. I joined only three days after submitting my final university work for second year – I was exhausted but ready for the next chapter.   

My role 

As a casework assistant in the Proceeds of Crime division, my tasks differ from the usual casework role. I rarely prepare files for court – I focus on progressing cases where the Crown Court has ordered the confiscation or restraint of assets gained through the proceeds of crime.  Each case is different and that’s what makes the role so engaging. I particularly enjoy dealing with conspiracy cases where more than one defendant has been convicted in relation to a crime. It enhances my understanding of proceeds of crime and exposes me to a complex, niche area of law that I knew nothing about before starting in my role.  

My typical day 

My typical day in the office starts with getting myself comfortable at a desk and logging onto our case management system. I assess my task list and note any urgent cases on my sticky notes app. The role is fairly independent, allowing me to tackle each task depending on my workload and the requirements of each case. I appreciate the freedom to work in a way that best fits me, as this works well for my dyslexia.  

I have calls with lawyers, courts and colleagues throughout the day, as we progress through cases and discuss the next steps. These conversations often reflect the values of the organisation as we genuinely care about the progress of our cases, and how we can assist each other in reaching justice. They also show the supportive nature of people in the Crown Prosecution Service – my team is filled with people who are invested in my growth, my wellbeing and me as a person and not just a colleague.    

My inspiration

As a member of multiple forums, I get to enjoy meeting colleagues I don’t have the opportunity to work with. As the non-binary lead for the LGBTQ network, I appreciate our organised virtual socials, attended by people in all roles across the Crown Prosecution Service who I would not have the pleasure to meet otherwise. Being part of the staff forums work also keeps me on my toes, working with non-management colleagues dedicated to making the workplace an enjoyable environment and experience for all. These voluntary roles have added new experiences to my career, allowed me to identify my passions and develop skills outside of my role.   

My biggest learning

For others considering a career with the Crown Prosecution Service, I would encourage you to apply as the organisation has really surprised me in how facilitating it is and the opportunities for growth and development. I hope to apply to the graduate scheme offered in the Crown Prosecution Service – this is for sponsorship to do my postgraduate legal qualifications to become fully qualified as a solicitor or barrister.  

There is a role for everybody here, a starting point in a great career and a community of supportive and caring people.  

Helen

My inspiration 

I’m a true crime enthusiast and I’m genuinely interested in the diversity of life. I think the work of the Crown Prosecution Service is fantastic. It’s independent and provides a key role between the police and the courts to be legal and fair, which is so important. It provides the checks and measures.

I’ve also always wanted to work from home. It feels so different and is a completely different pace to retail. I love the flexibility. I have elderly parents and sometimes life gets in the way.

My background 

I worked in retail for 40 years but felt that it was changing, particularly during the pandemic. I moved to night shifts but I felt I missed out on so much. I needed a change.

My husband works in the civil service and that gave me the idea. I saw the casework assistant role and thought ‘should I?’. At 56, I realised I had nothing to lose. The application process was straightforward and I did some interview research. The role seemed ideal but I didn’t want to get my hopes up. But I got the job!

My typical day 

When the police send a case to the Crown Prosecution Service, it comes to our team. As a casework assistant, I get together all the basic case information. I look at what the police send and what they say they’ve sent. If it’s all as it should be, the case is progressed to a lawyer at the magistrates’ court. If not, it gets sent back for more information.

We deal with general new cases, complex cases, and rape and serious sexual offences in the North East, so that covers Northumbria, Durham and Cleveland.

On a typical day, I deal with remand cases first – anyone who is arrested overnight goes to the magistrates’ court the next day. We have to bundle the information ready. After that, we progress the cases that the police want to go ahead.

My biggest learning 

My advice to anyone thinking of applying is to give it a try – you have nothing to lose. There are lots of opportunities here, with ongoing support and training. You don’t need to know about the law, you learn as you go. Just go for it.

Ellie-Rose

My background 

I'd recently had two children and managed to find time to start my law degree. I wanted to pursue my true passion of providing justice for victims. Since starting as a casework assistant with the Crown Prosecution Service, I've been studying while working - my aim is to become a crown prosecutor.

My typical day 

I work within the magistrates' court team which I love.

When I log onto my laptop in the morning, I see which area of work I've been given and complete the tasks allocated by my casework admin manager.

These tasks range from updating police correspondence, recording court outcomes, to making sure all casefile information is recorded accurately, ready for the prosecuting lawyer. I also check the magistrates' Crown Prosecution Service mailbox for updates and assign emails to the relevant individual, and I deal with phone enquiries.

I really enjoy the work. I'm helping towards the outcome of cases, inputting important information onto our case management system accurately and quickly, so it's ready for trial or court hearings.

My biggest learning 

I've developed lots of skills whilst working within the Crown Prosecution Service. I've built my understanding of criminal proceedings and criminal law, improved my communication and listening skills by working with my colleagues and other criminal justice partners. It's so rewarding to be part of a team that supports each other and works together to ensure we get the best possible outcome for each case.