Request for information about IT provision within the CPS
Request and response
Connectivity and Network Services
Who provides your WAN and internet connectivity and the annual spend on each?
Vodafone provides both services with an annual spend of £2,002,500.
Who provides your SIP trunks and what is the annual spend?
The Crown Prosecution Service (CPS) do not have this service.
Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend?
As per our response to question ‘a’ above Vodafone provides this service with an annual spend of £2,002,500 and this is for SD WAN.
Who provides your LAN infrastructure and what is your annual spend?
As per our response to question ‘a’ above Vodafone provides this service with an annual spend of £2,002,500.
Who provides your WIFI infrastructure and what is your annual spend?
WIFI is delivered on most sites through the building GOVWIFI. In some circumstances the CPS provides Broadband to some sites through Vodaphone Enterprise Broad Band. The CPS does not hold any recorded information on WIFI spend.
Please confirm the manufacturer(s) of your wired network core and edge switching?
The CPS has no recorded information concerning wired network core. Edge switching manufacturers are Juniper.
When was your core network installed?
From January 2021 to January 2022
Has it been updated subsequently?
No
Who maintains your core network?
Vodafone
When is the contract renewal date?
February 2025
Please confirm value of the initial project?
£8,010,000
Please confirm the value of annual support/maintenance services (in £)?
£514,326.72 per year
Telephony and storage
Telephony and UC/ Collaboration
Please confirm the manufacturer of your telephony system(s) that are currently in place
Microsoft Teams
When is your contract renewal date?
30/9/25
Who maintains your telephony system(s)?
Microsoft
Do you use Unified Communications or Collaboration tools , if so which ones?
Microsoft Teams
Microsoft
What Microsoft 365 licence do you have across the business e.g. E3, E5
E5
Which partner looks after your Microsoft tenant?
We manage our own tenant.
Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?
Applications hosted in both private cloud and public cloud. Primary public cloud platform is Azure.
Storage
Does your organisation use on-premise or cloud storage or both?
Cloud storage via Infrastructure-as-a-Service (IaaS)
Please confirm the on-premise hardware manufacturer
IaaS so information unavailable.
Please confirm your cloud storage provider
All provided via our IaaS providers, currently 6 degrees.
What is your annual spend on cloud storage?
Not split out from the rest of our IaaS so unable to determine split between cloud storage and application storage.
How do you back up your data and with who e.g. Backup as a Service
Via our IaaS provider primarily using Veeam.
Contact Centre, CRM, and AI & Automation:
Contact Centre – target to organisations we know have a CC
Do you have a customer/ citizen facing contact centre?
Yes
Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to?
Internal
How many contact centre agents do you have?
300
Do agents work from home? Or just your offices?
From Home.
Please confirm the manufacturer of your contact centre system(s) that are currently in place?
Cirrus.
When is your contract renewal date?
2026.
Who maintains your contact centre system(s)?
Cirrus.
CRM
Do you use a CRM in the contact centre? What platform is used?
No.
Do you use the same CRM for the rest of the organisation? What platform is used?
Not applicable
Do you use a knowledge base / knowledge management platform? What platform is used?
Many across the organisation.
AI & Automation
Does your organisation have a customer or citizen facing chatbot? If so, who provides this chatbot technology?
Not at present.
Does your organisation utilise RPA technology? If so which RPA technology provider do you use?
Yes, we use Automation Anywhere.