Feedback and complaints

We aim to deal with complaints sensitively, fairly and in confidence. If your complaint is justified we will try to put the matter right, and take steps to ensure it does not happen again.

We will reply to your complaint within 20 working days of receiving your letter.

If you wish to complain about a specific case, you may only do so if you are directly involved. If you want to complain about the way a case was handled, you should write to the CPS office that originally dealt with it.

If you have an informal complaint or you wish to ask us about a case you were not involved in then you can use the form available by clicking on the words 'tell us what you think' on the left hand side of this page.

When writing to us please include as much information as possible, such as the name of the defendant, the nature and date(s) of any offence(s), the court that dealt with the case, the date(s) of any hearing(s) and the police force that investigated the offence(s).

If you are not satisfied with the reply you receive from the local office, you should contact the Chief Crown Prosecutor for the Area in question. He or she will take up your complaint and write back to you.

Freedom of information

For freedom of information enquiries please fill in an FOI request using the form on the national CPS website. More information about FOI can be found on the national site http://www.cps.gov.uk/foi/index.html.

Contact us

CPS offices are generally staffed between 9 and 5.

Bristol

5th Floor, Kite Wing
Temple Quay House
2 The Square
Bristol
BS1 6PN

DX: 78120 Bristol
Tel: 0117 930 2800

Barry Hughes, Chief Crown Prosecutor for the South West,  is based at the Bristol office

Exeter

Longbrook House
New North Road
Exeter
EX4 4GL

Please note for sat nav you will need to use EX4 4UD

DX: 151400 Exeter 25
Tel: 01392 356700

Truro

1st Floor
Penhaligon House
Green Street
Truro
TR1 2LH

DX: 315101 Truro 9
Tel: 01872 243000

Plymouth

The CPS office in Plymouth closed on 14 November 2014

Please use the contact details for Exeter for all matters relating to Plymouth

Taunton

The CPS office in Taunton closed on 14 November 2014

Please use the contact details for Exeter for all matters relating to Taunton

Gloucester

The CPS office in Gloucester closed on 25 April 2014

Please use the contact details for Bristol for all matters relating to Gloucestershire

Feedback and complaints

To give us feedback or make a complaint please click on "tell us what you think" on the left hand side of this screen or click on the following link: Feedback and complaints. All feedback and complaints received will be sent straight to the relevant Area and will be dealt with in line with our feedback and complaints policy, which can also be accessed using this link.

Victims' Right to Review

The CPS has an initiative called the Victims' Right to Review Scheme, which makes it easier for victims to seek a review of a CPS decision not to bring charges or to terminate proceedings.

If you are a victim seeking to exercise your right to request a review of a CPS decision not to bring charges, discontinue proceedings or offer no evidence in a case, you can find the information you need on the main CPS website.

If you wish to seek a review, please contact CPS South West via e-mail at victimliaison.southwest@cps.gsi.gov.uk

Please note that the scheme applies only in relation to qualifying decisions made on or after 5 June 2013.

Contact information for defence

The following information is for the sole use of defence firms who are on the Criminal Justice Secure email system (CJSM).

All CPS email addresses you currently use must be suffixed with .cjsm.net in order to guarantee that your correspondence remains secure.

Please note if you email from any account other than a CJSM account we will not respond electronically to your request. Further information on CJSM

If you are a defence practitioner and are requesting IDPC, please send your request to southwest.MCgateway@cps.gsi.gov.uk.cjsm.net and please ensure that the following information is included in your email

  • Subject Box - Request for IDPC
  • Body of Email - Defendant's name, date of birth, date of hearing and Unique Reference Number (URN) and court centre

For all other defence correspondence please ensure that the following information is included in your email:

  • Subject Box - Unique Reference Number (URN) and court centre
  • Body of Email - Defendant's name, date of birth, date of hearing and nature of request

Failure to include this information may result in a delay processing your request.

Complex Casework Unit

Correspondence relating to Complex Casework Unit cases:
southwest.ccu@cps.gsi.gov.uk.cjsm.net

Rape and Serious Sexual Offences Unit

Correspondence relating to Rape and Serious Sexual Offences cases:
southwest.ccgateway@cps.gsi.gov.uk.cjsm.net

For all other cases being heard in the South West (Devon and Cornwall, Avon and Somerset, Gloucestershire):

Correspondence relating to magistrates' court matters:
southwest.mcgateway@cps.gsi.gov.uk.cjsm.net

Matters relating to Crown Court matters:
southwest.ccgateway@cps.gsi.gov.uk.cjsm.net

Media enquiries

Please note that these contact details are for use by the media and not for the public to make general enquiries or complaints - the feedback and complaints link on the left of this page should be used for this purpose.

For local media enquiries email southwest.communications@cps.gsi.gov.uk.

For national media enquiries contact the CPS national press office on 020 3357 0906 or email CPS.pressoffice@cps.gsi.gov.uk