Complaints

We aim to deal with complaints sensitively, fairly and in confidence. If your complaint is justified we will try to put the matter right, and take steps to ensure it does not happen again.

We will reply to your complaint within 20 working days of receiving your letter.

If you wish to complain about a specific case, you may only do so if you are directly involved. If you want to complain about the way a case was handled, you should write to the CPS office that originally dealt with it.

If you have an informal complaint or you wish to ask us about a case you were not involved in then you can use the form on the national website at www.cps.gov.uk

When writing to us please include as much information as possible, such as the name of the defendant, the nature and date(s) of any offence(s), the court that dealt with the case, the date(s) of any hearing(s) and the police force that investigated the offence(s).

If you are not satisfied with the reply you receive from the local office, you should contact the Chief Crown Prosecutor for the Area in question. He or she will take up your complaint and write back to you.

CPS East of England Area contacts

Area Headquarters

County House
100 New London Road
Chelmsford
Essex
CM2 0RG

DX 139160 Chelmsford 11

Switchboard: 01245 455800
Fax: 01245 455928 

Office of the Chief Crown Prosecutor

Jenny Hopkins

Chief Crown Prosecutor, East of England
based at the Essex Office

Telephone: 01245 455800
Fax: 01245 455928

Office of the Area Business Manager

Susan Stovell

Area Business Manager, East of England,
based at the Essex Office

Telephone: 01245 455800
Fax: 01245 455928

Area Press Office

All national media outlet inquiries should be directed to the CPS HQ Press Office on 020 3357 0906.

Local/regional media enquiries from Essex, Suffolk, Norfolk and Cambridgeshire media should be directed to Area Communications Managers Katherine Pinato (Monday, Tuesday and Thursday) on 01245 455854 or Julie Seddon (Wednesday to Friday) on 01245 455933. Or email the following addresses:

katherine.pinato@cps.gsi.gov.uk

julie.seddon@cps.gsi.gov.uk

The Area Press Office does not deal with non-media inquiries; these should be directed to the relevant office switchboard below.

Essex Office

County House
100 New London Road
Chelmsford
Essex
CM2 0RG

DX 139160 Chelmsford 11

Tel: 01245 455800

Norfolk Office

Carmelite House
St James Court
Whitefriars
Norwich
Norfolk
NR3 1SL

DX 5299 Norwich

Tel: 01603 693000

Suffolk Office

St Vincent's House, 9th Floor
1 Cutler Street
Ipswich
Suffolk
IP1 1UL

DX 744600 Ipswich 31

Tel: 01473 282100

Cambridgeshire Office

Please note the Cambridgeshire Office closed on 17 October 2014. Correspondence and queries should be addressed to the Essex Office, above.

Members of the Public

If you are a member of the public and are legally represented, please ask your advocate to contact us using the email addresses under the section Contact Information for Defence, which is below.

If you are not legally represented please call the relevant county office on the switchboard number above. When contacting the CPS please have ready as much information as possible, such as the name(s) of the defendant(s), the nature and date(s) of the offence(s), the court that dealt with the case, the date(s) of any hearing(s) and the police force that investigated the offence(s).

Victims' Right to Review and Complaints

The CPS has launched an initiative called the Victims' Right to Review Scheme (VRR), which makes it easier for victims to seek a review of a CPS decision not to bring charges or to terminate proceedings. If you are a victim seeking to exercise your right to request a review of a CPS decision not to bring charges, discontinue proceedings or offer no evidence in a case visit the main CPS website. for information 

If you wish to seek a review, please contact CPS East of England via e-mail at: VictimLiaison.EastOfEngland@cps.gsi.gov.uk

or in writing to CPS, East of England Area, Carmelite House, St James Court, Whitefriars, Norwich, Norfolk NR3 1SL

Please note that the scheme applies only in relation to qualifying decisions made on or after 5 June 2013.

Our Victim Liaison Unit also deals with complaints which are not part of the VRR Scheme. If you have a complaint that does not fall within the VRR scheme, this will be dealt with through our existing complaints procedures. For information on this, please see the complaints page. or contact our Victim Liaison Unit above.

Contact Information for Defence

The following email addresses are for the sole use of defence firms who are on the Criminal Justice Secure email system (CJSM).

Please note if you have sent this email from any account other than a CJSM account we will not respond electronically to your request. Further information on CJSM

Please ensure that the following information is provided in the email:
SUBJECT BOX    -  Unique Reference Number (URN) and court centre.
BODY OF EMAIL  -  Defendant's name, date of birth, date of hearing and nature of request.

Failure to include this information will result in a delay processing your request.

Magistrates' Court

All requests for Initial Detail of Presentation Cases (IDPC) should be emailed to: eastofengland.inbox@cps.gsi.gov.uk.cjsm.net and your query will be forwarded to the correct person. 

Crown Court

Essex:  Essex.CC@cps.gsi.gov.uk.cjsm.net

Cambridgeshire:  Cambs.CCTeam@cps.gsi.gov.uk.cjsm.net

Norfolk:  NorfolkCrownCourtAdmin@cps.gsi.gov.uk.cjsm.net

Suffolk:  Suffolk.PODCC@cps.gsi.gov.uk.cjsm.net 

Complex Casework Unit

If your query relates to a Complex Casework Unit prosecution, then please email them on easternregion.ccu@cps.gsi.gov.uk.cjsm.net 

Rape and Serious Sexual Offences Unit

Please note the Rape and Serious Sexual Offences Unit has its own inbox on: eastofengland.rasso@cps.gsi.gov.uk.cjsm.net