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How to respond to the consultation - a quick guide

By email

  1. Download the consultation document - Complaints Handling and Community Engagement Quality Standards
  2. Download the consultation response document (Microsoft Word document - 181kb)
  3. Complete the form by typing in the spaces
  4. Send an email to us and attach your response

By post

  1. Download the consultation document - Complaints Handling and Community Engagement Quality Standards
  2. Download and print the consultation response document (Microsoft Word document - 181kb)
  3. Complete the form
  4. Send the completed form to us at the address below:

Complaints Handling and Community Engagement Quality Standards consultation
Operations Directorate
Crown Prosecution Service
3rd Floor
Foss House
York
YO1 7PX

Word Information

If you do not own a copy of Microsoft Word, you can download the free software needed to view Microsoft Word files

Public consultation on Complaints Handling and Community Engagement Quality Standards

NB - this consultation is now closed

What is this consultation about?

The first Crown Prosecution Service (CPS) Core Quality Standards were issued in March 2010. Together with the Code for Crown Prosecutors, they explained the purpose and work of the CPS.

The first Crown Prosecution Service (CPS) Core Quality Standards were issued in March 2010. Together with the Code for Crown Prosecutors, they explained the purpose and work of the CPS.

New Casework Quality Standards were published on 15 May 2014. The new standards replaced the standards relating to casework and seek to cover the key aspects of casework from advice to presentation; placing greater emphasis on 'core quality' - the quality that should be at the heart of the work that everyone in the CPS performs. The consultation on new Casework Quality Standards ended on Friday 27 June 2014. Further information about that consultation process is available on this website.

The Complaints Handling and Community Engagement Standards replace standards 11 and 12 of the first standards relating to complaints and community engagement and seek to introduce transparent and measurable standards for complaints handling and community engagement that better reflect CPS commitment to providing a better service to victims and witnesses.

We welcome your comments by no later than 10 October 2014.

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Questions for consultation

We have identified a number of questions upon which we would particularly invite comment. These are as follows:

  1. Are the standards in plain English and Easy to understand?
  2. Do the standards reflect what quality should look like in CPS complaints handling and community engagement processes?
  3. Have any important aspects of complaints handling or community engagement been missed out?
  4. Are any of the standards inappropriate and should be removed?

When responding it would be helpful if you would complete the attached Complaints Handling and Community Engagement Standards 2014 response form .

If you are replying by email, we would be grateful if you would not attach any other documents to the Complaints Handling and Community Engagement Standards 2014 response form. There are limits on the size of documents that we are able to accept and any completed response form which has an attachment runs the risk of not being delivered. If you wish to send an attachment to us, please email us separately at CQS.2014@cps.gsi.gov.uk.

If you use a special software program to read the Complaints Handling and Community Engagement Standards and you find that you have difficulty in reading it, please get in touch with the Team, whose contact details are set out in the How to Respond section.

If you would like to return your replies to the questions set out above by post, please download the Complaints Handling and Community Engagement Standards 2014 response form in Word format.

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How to respond

Both written and electronic responses to the consultation are acceptable, although we would prefer electronic replies on the completed response form.

Please be aware that if you complete and return this document by email, you will be responding over the open internet. If you would prefer, please complete and return a printed or written version to the postal address given below.

Please include your name, organisation (if applicable), postal address and email address.

Closing date for responses: Friday 10 October 2014

Responses can be sent by post to:

Casework Quality Standards Consultation
Operations Directorate
Crown Prosecution Service
3rd Floor
Foss House
York
YO1 7PX

or by email to: CQS.2014@cps.gsi.gov.uk

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Welsh language documents

The following consultation documents are available in Welsh:

Mae'r dogfennau ymgynghori canlynol ar gael yn Gymraeg:

Alternative formats

If you require a copy of this Consultation Paper in any other format, for example, audio or large print, please contact the postal address above.

Next steps

We will consider every individual response received. A summary of the consultation responses will be published on the CPS website in accordance with the Government's guidelines.

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Responses: Confidentiality and disclaimer

The information you send us may be passed to colleagues within the CPS, the Government or related agencies.

Furthermore, information provided in response to this consultation, including personal information, may be published or disclosed in accordance with the access to information legislation including the Freedom of Information Act 2000 (FOIA).

If you want the information that you provide to be treated as confidential, please be aware that, under FOIA, there is a statutory Code of Practice with which public authorities must comply and which deals, amongst other things, with obligations of confidence. In view of this it would be helpful if you could briefly explain to us why you regard the information you have provided as confidential. If we receive a request for disclosure of the information we will take full account of your explanation, but we cannot give an assurance that confidentiality can be maintained in all circumstances. An automatic confidentiality disclaimer generated by your IT system will not be regarded as binding on the CPS.

Please ensure your response is marked clearly if you wish your response and name to be kept confidential. Confidential responses will be included in any statistical summary of numbers of comments received and views expressed. The CPS will process your personal data in accordance with the Data Protection Act 1998 - in the majority of circumstances this will mean that your personal data will not be disclosed to third parties.

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Government Consultation Principles

The key Consultation Principles are:

  • departments will follow a range of timescales rather than defaulting to a 12-week period, particularly where extensive engagement has occurred before;
  • departments will need to give more thought to how they engage with and consult with those who are affected;
  • consultation should be 'digital by default', but other forms should be used where these are needed to reach the groups affected by a policy; and
  • the principles of the Compact between government and the voluntary and community sector will continue to be respected.

The complete Consultation Principles are available from the Cabinet Office website (opens in new window).

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